Faq

Order & Payment

How can I place an order?
Browse our collections of T-Shirts & Tops, Pants & Trousers, and Skirts. Add your desired items to the cart, proceed to checkout, and complete your purchase using the available payment methods.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options as displayed at checkout.

Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make changes or cancel, please contact us immediately at [email protected]. We will do our best to accommodate your request if the order has not yet been shipped.

Shipping & Delivery

What are the shipping options and costs?
We offer standard and express shipping. Shipping costs are calculated at checkout based on your location and the weight of your items. Free standard shipping is available on orders over a certain amount.

How long does delivery take?
Standard shipping typically takes 5-10 business days, while express shipping takes 2-4 business days. Delivery times may vary depending on your location and customs processing.

Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. To initiate a return, please email us at [email protected] with your order number and reason for return.

How do I exchange an item?
For exchanges, please contact [email protected]. We will guide you through the process. Exchanges are subject to stock availability.

Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a trackable shipping service.

Product & Sizing

How do I find the right size?
We provide detailed size charts for each product category (T-Shirts & Tops, Pants & Trousers, Skirts) on the product pages. Please refer to these charts and your own measurements for the best fit.

Are the colors accurate online?
We strive to display product colors as accurately as possible. However, colors may vary slightly due to monitor settings and lighting conditions.

What materials are used in your products?
Each product page lists the fabric composition and care instructions. We use high-quality materials such as cotton, linen, and blends to ensure comfort and durability.

Customer Support

How can I contact you?
For any questions or assistance, please email us at [email protected]. We aim to respond within 24 hours on business days.

Do you have a physical store?
NuoireWard is an online-only store. We do not have a physical retail location.